I GLOSSARY
Seller – company under the name Alfatec Pro Sp. z o. o. with its registered office at ul. Bukowska 32, 62-081 Wysogotowo, entered by the District Court Poznań - Nowe Miasto and Wilda in Poznań, 0000711461th Commercial Division of the National Court Register - under KRS number: 781, NIP: 196 20 50 369150216, REGON 61, e-mail: alfatec @alfatec.pl, phone number: 6616156 XNUMX
Klient – a natural person with full legal capacity, a legal person or an organizational unit without legal personality, which is granted legal capacity by law and which concludes a distance contract with the Seller, unless these Regulations expressly provide otherwise.
Web page – website at: https://www.alfatec.pl, through which the Customer places and the Seller accepts an Order for Goods offered in the catalog or on the Internet website.
Goods or Goods – product or products offered by the Seller.
Customer account – database containing customer data used to process placed orders.
Order – Goods or a set of Goods specified for delivery by the Customer in electronic form, in accordance with these Regulations.
Supplier – entity providing courier services, cooperating with the Seller and authorized by the Seller to deliver the Order in the territory of Poland.
Working days – all days of the week from Monday to Friday, excluding public holidays.
Order fulfillment time – the time in which the Seller will complete the Order and hand it over to the Supplier performing the delivery; order processing time is always given in working days and does not include delivery time.
II. INFORMATION GENERAL
1. The regulations of the Alfatec website, hereinafter referred to as the "Regulations", specify the rules for using the website, placing Orders for Goods available in the catalog, delivering the ordered Goods to the Customer, paying the sales price of the Goods by the Customer, the Customer's rights to withdraw from the contract and the rules for submitting and considering complaints.
2. To make purchases on the Website, you must have an active e-mail account. The customer bears the costs of owning and using an active e-mail account. In addition, you can create a Customer Account - to do this, go to the website: https://www.alfatec.pl and fill out the form, including providing the e-mail address and specifying the password for the account.
3. The Seller is not liable for any disruptions, including interruptions, in the functioning of the Website caused by force majeure, unauthorized actions of third parties or incompatibility of the Website with the Customer's technical infrastructure.
III. INFORMATION ABOUT GOODS
1. All information contained on the Seller's websites, including the website at: https://www.alfatec.pl, in particular catalogues, folders, brochures, other information or advertising materials do not constitute an offer within the meaning of the provisions of the Civil Code, but are solely an invitation to enter into negotiations or to submit an offer to the Seller in order to conclude a contract.
2. The Seller, no later than immediately before placing the order, informs the Customer about the total price of the Goods and any additional fees, including transport, additional services, payment costs, etc.
3. The Seller informs the Customer about possible delivery methods and available dates via the order form. In the same way, the Seller informs the Customer about the cost of delivery, if applicable. The Seller also informs the Customer about any restrictions regarding the delivery of the goods or goods, at the latest at the beginning of placing the Order.
IV. DELIVERY ORDERS
1. Delivery of the Order is carried out via a courier company providing postal services in Poland or by personal collection of the order by the Customer from the Seller's premises in Wysogotowo, at ul. Bukowska 32, 62-081 Wysogotowo, through your own efforts and at your own expense.
2. The Seller may agree with the Customer other, specific conditions and forms of delivery of the ordered Goods. In such a case, the terms and forms of delivery indicated in the Order confirmed by the Seller as accepted for the implementation and fulfillment of any additional requirements related to the agreed terms or form of delivery apply.
3. Delivery costs and time are specified in detail on the Website in the "Shipping" tab, unless the Seller has notified the Customer otherwise immediately before placing the Order.
4. The goods are delivered to the Customer's address indicated in the Order form. The Customer may optionally request that the Order be delivered to a different address after confirming the new address by e-mail.
5. The ordered Goods are carefully packed to prevent them from being damaged during transport.
6. The Seller has no influence on the exact time of delivery of the Order. The Supplier contacts the Customer by phone. If the Supplier's courier does not find the Customer at home, he or she leaves two notices with information on how to contact the Supplier and arrange the next delivery date.
7. The Seller is not liable for non-delivery of the Order or delay in delivery of the Order and thus execution of the Order, resulting from force majeure, absence of a person authorized to receive the Order at the indicated address despite double notification and incorrect or inaccurate delivery address provided by the Customer, and in the event of inability to contact the Customer at the provided e-mail address or telephone number.
8. Before collecting the parcel containing the ordered Goods or Goods, check whether the packaging has not been damaged during transport, and in particular, pay attention to the condition of the tapes stuck to the parcel. If the parcel's packaging shows signs of damage or the tapes are broken, do not accept the parcel and in the presence of the Supplier's courier, open it and possibly prepare a damage report (recommended), contact the Seller as soon as possible to clarify the matter and perform all necessary actions. to determine the liability of the Supplier or a person acting on its behalf or on its behalf. Checking the condition of the shipment and determining the nature of the damage or destruction of the packaging made in the presence of the courier or postal employee, including preparing a damage report, will make it easier for the Seller to consider the complaint. Photos of the damage will also help in the claims process.
9. If the Customer chooses the form of delivery - Personal Collection, the Customer is obliged to collect the order in person at the Seller's premises in Wysogotowo, ul. Bukowska 32, 62-081 Przeźmierowo, on a previously agreed date, confirmed to the Customer by e-mail or telephone.
10. In the case of selected goods, in exceptional situations, the Seller reserves the right to exclude some forms of delivery of the Order.
V. CONDITIONS COMPLAINTS AND RETURN OF GOODS
1. The Seller is obliged to deliver Goods (items) free from defects and - only and exclusively in relation to Consumers - is responsible for defects of Goods (items) on the terms regulated in Art. 556 and nkc
2. If the Customer is not a Consumer, the Seller's liability under the warranty for defects in accordance with Art. 558 of the Civil Code is excluded.
3. Any information contained on the Seller's websites does not constitute the assurance referred to in Art. 5561 § 1 point 1 of the Civil Code and Art. 5561 § 2 of the Civil Code, nor the warranty statement referred to in Art. 577 CC
4. All complaints regarding the functioning of the Website and contracts concluded via it may be sent to the address of the Seller's registered office.
5. A consumer who exercises warranty rights is obliged to deliver the defective item to the Seller to the following address: Wysogotowo, ul. Bukowska 32, 62-081 Przeźmierowo
6. Warranty complaints will be considered within 14 (fourteen) days from the date of receipt by the Seller. Failure of the Seller to respond to the submitted complaint within the deadline indicated above does not constitute its acceptance, and this reservation does not apply to the Customer who is a Consumer.
7. Any colors of photos or drawings of the Goods posted on the Website may differ from reality. The above circumstance may arise in particular due to differences in the display of images by computer monitors or other screens, or may be caused by circumstances related to the operation of computers or other digital devices or their components, such as graphics cards, as well as due to lighting, in particular in which the Customer browses the website. Differences in this respect do not constitute a case of non-compliance of the Goods with the contract.
8. The Seller reserves that any Goods sold by him may differ from those presented in illustrative photos or in another form on the Seller's Websites, in particular they may not contain additional equipment or other elements presented on them, e.g. decorative or also constituting a proposal for preparation or use, unless the Seller has expressly indicated otherwise. Each time, the scope of sale is specified only in the description of the Goods.
9. The Seller does not have a policy of using substitute goods.
10. These Regulations do not exclude, limit or suspend the rights of customers arising from the Act of April 23, 1964, Civil Code (Journal of Laws 1964.16.93, as amended) and the Act of May 30, 2014 on consumer rights (Journal of Laws .U.2014.827).
VI. WITHDRAWALS MUTUAL SETTLEMENTS FROM THE AGREEMENT
1. The right to withdraw referred to in this chapter applies only to the Customer who is a Consumer. Whenever the word "Customer" is used in this chapter, it means only the Customer who is a Consumer.
2. A customer who has concluded a distance contract via the Website may withdraw from it within 14 (fourteen) days without giving a reason or incurring costs, except for the costs indicated below, in accordance with Art. 33, 34 section 2 and 35 38 of the Act of May 30, 2014 on consumer rights (Journal of Laws of the Republic of Poland of June 24, 2014, item 827).
3. The Customer may withdraw from the concluded contract by submitting a declaration of withdrawal from the contract to the Seller. The declaration may be submitted on the form, the template of which is attached as Annex 1 to these Regulations.
4. The period for withdrawing from the contract for the sale of goods starts from the day on which the Customer or a third party indicated by him, other than the carrier, came into possession of it, and in the case of a contract that covers many things that are delivered separately, in batches or in parts – from taking possession of the last item, lot or part), and in the case of other contracts, from the date of their conclusion.
5. To meet the deadline, it is enough to send the declaration before its expiry.
6. This declaration may also be sent to the Seller electronically via e-mail.
7. If a declaration of withdrawal from the contract is submitted electronically, the Seller will immediately send the Customer on a durable medium confirmation of receipt of the declaration of withdrawal from the contract submitted in this way.
8. In the event of withdrawal from a distance contract or an off-premises contract, the contract is deemed not to have been concluded.
9. If the Customer submitted a declaration of withdrawal before the Seller accepted his offer, it ceases to be binding.
10. Upon withdrawal from the contract, the related additional contracts concluded by the Customer expire if, on their basis, the service is provided by the entrepreneur or a third party pursuant to an agreement with the entrepreneur.
11. The Seller will immediately, no later than within 14 (fourteen) days from the date of receipt of the Customer's declaration of withdrawal from the contract for the sale of goods, refund all payments made by the Customer, including the costs of delivering the goods.
12. If the Customer has chosen a method of delivering the item other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Customer for any additional costs incurred.
13. The Seller refunds the payment using the same method of payment as used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.
14. The Seller may offer the Customer to collect the item himself. If the Seller has not made such an offer to the Customer:
a) The Customer is obliged to return the item to the Seller (or a person authorized by the Seller to collect it) immediately, but no later than 14 (fourteen) days from the date on which he withdrew from the contract, unless the Seller offered to collect the item himself. To meet the deadline, it is enough to return the item before its expiry;
b) The Seller may withhold the refund of payments received from the Customer until he receives the item back or until the Customer provides proof of sending it back, depending on which event occurs first.
15. The Customer bears the direct costs of returning the item (including the costs of delivering it to the Seller) and is responsible for the reduction in the value of the item resulting from using it in a way that goes beyond what is necessary to determine its nature, characteristics and functioning.
16. If the Customer exercises the right to withdraw from the contract for the provision of services after submitting an express request for the Seller to start providing the service before the deadline for withdrawal from the contract, he is obliged to pay for the services provided until the moment of withdrawal from the contract, provided that such services were provided by the Seller for remuneration.
17. The Customer is not entitled to withdraw from the contract in relation to the contracts specified in Art. 38 of the Act of May 30, 2014 on consumer rights (Journal of Laws of the Republic of Poland of June 24, 2014, item 827), including, among others: contracts:
a) in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
b) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
c) in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items.
VII. SECURITY PERSONAL DATA
1. In connection with placing an order by the Customer, regardless of registration, the Seller processes the personal data of the Customer or a natural person acting on his behalf and on his behalf in all factual and legal activities covered by these Regulations.
2. Providing data is voluntary.
3. Personal data should be understood as any information relating to an identified or identifiable natural person.
4. Personal data processing means any operations performed on personal data, such as collecting, recording, storing, processing, changing, sharing and deleting them, especially those performed in IT systems.
5. The processing of personal data of the Ordering Party or the Customer takes place due to the need to perform the contract for the provision of electronic services (access to the Customer Panel), distance sales contracts, fulfillment of other legally justified purposes of administrators or data recipients and for the purposes for which the Ordering Party or the Customer they consent (including for direct marketing of their own products).
6. The customer or the natural person referred to in section 1 of this chapter, in the event of providing personal data, submits a declaration that he consents to their processing by the Seller on the terms provided for in these Regulations. This consent is granted by selecting the appropriate option on the application form or order form.
7. The administrator of personal data processed in accordance with the principles provided for in these Regulations is the Seller, i.e. a company under the name: Alfatec Pro Sp. z o. o. with its registered office at ul. Bukowska 32, 62-081 Wysogotowo, entered into the National Court Register - Register of Entrepreneurs, by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 0000711461th Commercial Division of the National Court Register - under KRS number: 781, NIP: 196 20 50 369150216, REGON XNUMX, which reserves the right to entrust data processing to another entity by means of a written agreement. In such a case, Customers will be informed about the new administrator of their personal data in accordance with applicable regulations.
8. The customer or the natural person referred to in section 1 of this chapter, has the right to access his personal data, the right to change and supplement them and the right to request the cessation of personal data processing and their deletion. He also has the right to object to the processing of his personal data for marketing purposes.
9. Detailed rules for the processing of personal data and the use of cookies are described in the privacy policy available on the Seller's Website.
10. With respect to the protection of personal data to the extent not regulated in these Regulations, the provisions of generally applicable law shall apply, in particular the Act of August 29, 1997 on the protection of personal data.
11. The Customer may consent to receiving advertising and commercial information from the Seller, including by means of electronic communication.
VIII. SERVICE COOKIES
By using the Website at https://www.alfatec.pl/ you consent to the use of cookies in accordance with the current browser settings. If the website user does not consent to the use of cookies, he or she may change his or her browser settings at any time.
IX. TERMS FINAL
1. These regulations are valid from December 10, 2015 and do not apply to contracts concluded before that date.
2. The Seller reserves the right to change these Regulations at any time, e.g. due to adding new functionalities or launching a new version of the Website, as well as in the event of a change in the applicable legal provisions. Any changes to these Regulations are binding for all orders placed from the moment the changes are introduced. You will be additionally informed about the changes to these Regulations via the button accepting the provisions of the Regulations, which appears when the Customer places an order, as well as by e-mail to the e-mail address provided during registration. A customer who does not agree with the changes is entitled to terminate the contract for the provision of electronic services (access to the Customer Panel) with immediate effect.
3. All copyrights or other intellectual property rights to all content contained on the Seller's websites, in particular to descriptions of goods and their photos, belong to the Seller or relevant third parties. Using, copying, distributing or otherwise exploiting them without the prior consent of the Seller or relevant third parties expressed in writing is strictly prohibited and will involve pursuing liability on the part of the entity committing the infringement.
4. The Seller has the right to entrust the execution of the order to a third party as a subcontractor.
5. The law applicable to resolving any disputes related to these Regulations is Polish law.
6. In matters not regulated by these Regulations, the provisions of generally applicable law shall apply, in particular the provisions of the Civil Code.
7. In the case of Customers who are not Consumers, all disputes with the Seller regarding matters regulated by these regulations, in particular concluded distance sales contracts, shall be submitted by the parties to the court competent for the registered office of the Seller.
8. If any of the provisions of these Regulations are changed or invalidated by a decision of a competent authority or court, the remaining provisions remain in force and are binding on the Seller and the Customer.
9. The use of the Website at https://www.alfatec.pl/ is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
a) web browser ... version ... or newer with ActiveX support enabled, support for Java applets, JavaScript and cookies or:
Internet browser ... version ... or newer with ActiveX support enabled, support for Java applets, JavaScript and cookies,
b) minimum screen resolution ... pixels,
c) if you consent to receiving an electronic invoice, software to open .pdf files, e.g. Adobe AcrobatReader, is required to open it.
10. Attachments:
a) No. 1 – Information regarding the exercise of the right to withdraw from the contract;
X. CONTACT
In case of any questions, doubts, opinions and comments, please contact the Seller between 08:00 a.m. and 16.00:48 p.m. from Monday to phone number +616616156 XNUMX (call cost according to operator tariffs) or send an e-mail using the contact form in the tab Contact, "Write to us".
Attachment nr 1.
INFORMATION CONCERNING THE USE OF THE RIGHT TO WITHDRAW FROM THE CONTRACT
SAMPLE INFORMATION ON WITHDRAWAL FROM THE CONTRACT
The right to withdraw from the contract
You have the right to withdraw from this contract within 14 days without giving any reason.
The deadline for withdrawal from the contract expires after 14 days from [1]
To exercise your right of withdrawal, you must inform us [2] of your decision to withdraw from this contract by a clear statement (for example a letter sent by post, fax or e-mail).
You can use the sample withdrawal form, but this is not obligatory. [3]
To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Consequences of withdrawal from the contract
If you withdraw from this contract, we will refund to you all payments received from you, including the costs of delivering the goods (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), immediately and in any case no later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same payment methods that you used in the original transaction, unless you have expressly agreed to a different solution; in any case, you will not incur any fees in connection with this refund. [4]
[5]
[6]
Filling instructions:
[1] Please enter one of the following text fragments in quotation marks:
in the case of service contracts or contracts the subject of which is the supply of water, gas or electricity, where they are not supplied in a limited volume or in a fixed quantity, the supply of heat or the supply of digital content which is not supplied on a tangible medium : "conclusion of a contract.";
in the case of a contract obliging to transfer ownership of goods (e.g. a sales contract, a delivery contract or a contract for a specific work being a movable property): "in which you came into possession of the goods or in which a third party other than the carrier and indicated by you came into possession of the goods. ";
in the case of a contract requiring the transfer of ownership of several items that are delivered separately: "in which you came into possession of the last item or in which a third party other than the carrier and indicated by you came into possession of the last item.";
in the case of a contract obliging to transfer ownership of items delivered in batches or parts: "in which you came into possession of the last lot or part or in which a third party other than the carrier and indicated by you came into possession of the last lot or part.";
in the case of contracts for regular delivery of items for a specified period of time: "in which you came into possession of the first item or in which a third party other than the carrier and indicated by you came into possession of the first item."
[2] Please enter your name, full postal address and, if available, your telephone number, fax number and e-mail address.
[3] If you enable the consumer to complete and submit information about withdrawal from the contract electronically on your website, please enter the following: "You can also complete and submit the withdrawal form or any other unambiguous declaration electronically on our website [please insert website address]. If you use this option, we will immediately send you confirmation of receipt of information about withdrawal from the contract on a durable medium (e.g. by e-mail).”
[4] In the case of contracts requiring the transfer of ownership of goods in which you have not offered to collect the goods in the event of withdrawal from the contract, please enter the following: "We may withhold the refund until we receive the goods or until you provide us with proof its return, depending on which event occurs first.
[5] If the consumer has received items in connection with the contract:
a) please enter:
– "We will collect the item"; or
– 'Please send back or hand over the goods to us or ... [enter here the name and full postal address, where applicable, of the person authorized by you to collect the goods], immediately and in any case no later than 14 days from the date on which in which you informed us about your withdrawal from this contract. The deadline is met if you return the item before the 14-day period expires.";
b) please enter:
– "We bear the costs of returning the items.";
– "You will have to bear the direct costs of returning the items.";
– If, in the case of a distance contract, you do not offer to bear the costs of returning the goods and, due to their nature, the goods cannot be sent back by regular mail: "You will have to bear the direct costs of returning the goods: ... PLN [please enter the amount]" ; or if the costs of returning the goods cannot reasonably be calculated in advance: 'You will have to bear the direct costs of returning the goods. The amount of these costs is estimated at a maximum of approximately PLN ... [please enter amount]."; or
– If, in the case of off-premises contracts, the item cannot, due to its nature, be returned by post in the usual manner, and it was delivered to the consumer's place of residence at the time of conclusion of the contract: "We will collect the item at our expense"; and
c) please enter: "You are only liable for any reduction in the value of the item resulting from using it in a manner other than what was necessary to establish the nature, characteristics and functioning of the item."
[6] In the case of contracts for the provision of services or for the supply of water, gas or electricity, where they are not supplied in a limited volume or in a fixed quantity, or for the supply of heat, please enter the following: "If you have requested the commencement of the supply services or supply of water/gas/electricity/heat [delete as appropriate] before the deadline to withdraw from the contract, you will pay us an amount proportional to the scope of services provided until the moment you informed us about withdrawal from this contract.
MODEL FORM OF WITHDRAWING FROM THE AGREEMENT
(this form should be filled in and returned only if you wish to withdraw from the contract)
– Addressee [Alfatec Pro Sp. z o. o. ul. Bukowska 32, Wysogotowo, 62-081 Przeźmierowo e-mail: alfatec@alfatec.pl]
- I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract for the supply of the following items (*) contract for specific work consisting in the performance of the following items (*) / for the provision of the following service (*)
- Date of conclusion of the contract (*) / receipt (*)
- Name and surname of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if the form is sent in paper version)
Date
(*) Delete where inapplicable.